Office of Adult and Continuing Education New York City Department of Education

Support

Contents

• Help Us Help You
• Request for Technical Support Forms
• DoE Help Desk: 718-935-5100
• BEST Plus
• Check which version of Adobe Flash and Shockwave players are installed on your system
• Dell Latitude D600 Inventory (2005-06)
• Word 2000 Missing Menu Fix
• Instructions / Documentation
• Troubleshooting
• E-Mail (Outlook Web Access)
• How to save documents to your local computer
• Get Foxit PDF Reader
• Survey Of Computer Resources (All OACE Schools, As of Sept. 2003)
• BlackBerry Tips
• Dell Laptop Computer Adapter Recall Program
• Known issues with using Outlook Web Access on a Windows XP SP2-based computer - ( KB:883575)
• Support Tools

Help Us, Help You

The Office of Adult and Continuing Education (OACE) has over 700 computers in 15 locations around New York City. Most are in classroom labs and the others are used by administrative staff. It's not an easy job to keep all those computers up and running plus do the other things necessary to provide support to everyone.

You are the first step in this technical support circle. If we don't know that your computer is sick, how can we help you?

To report a problem and get it resolved in a timely manner, you need to follow these steps.

1. Make sure that the problem you are having is repeatable. Reboot.
2. Download a Request for Technical Support Form (RTS Form) and instructions.
3. Fill out the RTS Form by documenting the specific steps to reproduce problem, and include the exact error message. See the instruction sheet for examples.
4. E-mail a properly completed Request for Technical Support Form, as an attachment, to the e-mail address listed below.
5. Use a seperate RTS Form for each issue or computer.
6. Tape a copy of the completed RTS Form to the side of the affected computer.

E-Mail your properly filled out Request for Technical Support Form, as an attachment, to:

Request Forms

Instructions

NYC Dept. of Ed.: DIIT Documentation and FAQs

Changing Your Outlook Password From Windows, Password Protect your Blackberry, Outlook Web Access 2003 Comparison, Introduction to Outlook Web Access 2003, Updating your GAL information, Manage Your Email, Browser Compatibility Chart for OWA Password Changes, Granting delegate permissions in Outlook 2002/XP, What is Outlook Full Client?, Outlook Logon Procedures, How to create a Personal Distribution List, Public Distribution List Guidelines, How to setup Auto Archive in Outlook 2002/XP, How to create a Personal Folder in Outlook 2002/XP, How to create a Personal Folder in Outlook 2001 for Macintosh, How to create a Personal Folder (.PST) in Outlook 2000, Changing Passwords From OWA, Creating an Outlook XP Profile, Installing Outlook 2001 for Macintosh, OWA User Manual, Installing Outlook 2000 for Windows.

 

Macro Warnings from Microsoft Word

Viruses can damage and or delete all of your data files such as documents, spreadsheets, and databases. You need to take an active part in protecting our computers, in the office and at home, from damage.

Important:

1. Make regular backups of your data
2. Make sure that you are running Anti Virus software and that it has the latest "updates" installed.
   Norton AntiVirus, McAfee or McAfee B2B, Trend Micro

 

Installing Mavis Beacon Teaches Typing v15 on Lab Computers

 

Installing Microsoft Office 2000 Professional (in progress...)

How to install Microsoft Office 2000 Pro. so that the CD's won't be needed to access the Clip Art and other commonly used components.

 

Troubleshooting

HP LaserJet Status and Error Messages

 

Project Connect: Region 5: VLAN Settings

 

Project Connect: Region 2: VLAN Settings

 

 

How to save a file to your computer

Before you can use any of the documents listed here, you will need to save it to your local computer. The process of saving to your local computer is called "downloading."

1. If you are using Internet Explorer, right click on the file you want to download.
   This will display a "context menu."
2. Then left click "Save Target As."

1. If you are using Netscape, right click on the file you want to download.
   This will display a "context menu."
2. Then left click "Save Link As"